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Coursefox
176 The Fairway
South Ruislip, Middlesex
HA4 0SH, UK
p: +44 (0) 20-3287-0044
e: info@coursefox.co.uk
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Cisco IP Contact Center Enterprise (IPCCE)
- Channel Partners/Resellers
- Customers
- Employees
Prerequisites
- Attendance and completion of ICM Product Training (ICMPT)
- Cisco ICM Product Training Part 1
- Cisco ICM Product Training Part 2
- Attendance and completion of Cisco IP Telephony Part 1 (CIPT1)
- Cisco IP Telephony Part 1 v4.1
- Working knowledge of Windows 2003 Server, Windows XP
- Basic knowledge of SQL Server 2000
- Recommended attendance and completion of CRSD
Course Objectives
After completing this course the delegate will be able to:
- Explain the IPCC solution concept, components, and interaction of components
- Identify new features in IPCC 7.0
- Describe IPCC deployment models and their issues
- Determining IPCC queing and routing client options
- Design an System IPCC lab and production system
- Install, configure, test, and maintain IPCC components
- Design IPCC call flows
- Creating IPCC script
- Use Cisco's standard IPCC deployment tools
- Troubleshoot the IPCC solution set
Course Content
This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.
- IP Contact Centers & Routing
- IPCC Components and Concepts
- IPCC 7.0 Routing
- IPCC Deployment Planning
- Enterprise IPCC vs System IPCC
Cisco IP Contact Center Enterprise, Cisco IP Contact Center Training Courses.
Dates for UK : Almost Weekly
Locations : Every Major UK city
To request UK and Ireland course availability please click here
Course-ID: CI-IPCCE
Price:
UK: 1.850 GBP
Duration: 4 Days
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Who Should Attend
Prerequisites
Course Objectives
Course Content