Advanced Services Cisco Unified Operations Manager and Service Monitor (CUOM-SM)

Who Should Attend

This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment.


The following are the primary audience for this course:

• Network administrators and operators
• System administrators

Prerequisites

This course has been written for network administrators, network operators, and system administrators who install, configure, and use Cisco Unified Communications products. Network administrators or operators should have knowledge of these basic areas:

*	Network management concepts (SNMP, MIBs, etc.)
*	Internet Web browser usability
*	TCP/IP networking
*	Basic Cisco router and switch configuration (SPAN ports, IP SLAs)
*	Basic Cisco Unified Communications architecture
*	Basic Cisco CallManager and Cisco Unity configuration principles
*	Windows system administration

Course Objectives

Upon completion of this course, you will be able to:

*	Describe what is meant by the term “unified communications” and describe the management space and the Cisco Systems® suite of products for managing this space
*	Discuss the associated network management needs and challenges
*	Understand the various quality-of-service (QoS) metrics and terminology
*	Effectively use Operations Manager to:
		Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco CallManager or Cisco CallManager Express
		View IP phones, devices, and logical and physical connectivity
		View alerts and events on the managed devices and run diagnostic procedures
		View service quality alerts and run diagnostic procedures
		Run diagnostic tests and reports on unified communications applications, network devices, and phones
		Notify personnel of alerts and events
*	Effectively use Service Monitor to:
		Manage and configure Cisco 1040 Sensors
		Monitor the service quality of active call streams
		Alert personnel of poor service quality conditions


After completing this two-day course, the students will be able to use these products to properly manage Cisco Unified Communication networks, consisting of Cisco CallManager, Cisco CallManager Express, Cisco Unity®, Cisco Unity Express, and more.

Course Content

The Cisco® Unified Operations Manager and Service Monitor v1.1 course teaches students how to effectively use the suite of Cisco Unified Communications products, Operations Manager, Service Monitor, and Cisco 1040 Sensors to manage unified communications.


The focus of the course is to provide knowledge and practice of various Operations Manager and Service Monitor functions such as viewing unified communications devices, connectivity, alerts, events; running diagnostic tests; and monitoring applications, devices, and service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting.


Cisco Unified Service Monitor works together with the Cisco 1040 Sensors to report on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.


*	Module 1: Introduction
Lesson 1: What is IP Communications?
Lesson 2: Managing IP Communications
Lesson 3: Cisco IPC Management Solution


*	Module 2: Using Operations Manager / Service Monitor
Lesson 1: Getting Started
Lesson 2: Preparing OM for Initial Use
Lesson 3: Monitoring Dashboards
Lesson 4: Diagnostic Tests
Lesson 5: Reports
Lesson 6: Monitoring Call Quality
Lesson 7: Notification Services
Lesson 8: Fine Tuning of Polling and Threshold Settings


*	Module 3: System Administration
Lesson 1: Planning
Lesson 2: Preparing Devices for Management
Lesson 3: Preparing Applications / Services for Management
Lesson 4: Advanced Security Topics
Lesson 5: Deploying Cisco 1040 Sensors
Lesson 6: Server Administration


*	Lab Outline
Lab 1: Getting Started
Lab 2: Preparing OM for Initial Use
Lab 3: Monitoring Dashboards
Lab 4: Diagnostic Tests
Lab 5: Reports
Lab 6: Managing Call Quality
Lab 7: Notification Services

Dates for UK : Almost Weekly
Locations : Every Major UK city

To request UK and Ireland course availability please click here

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Advanced Services Cisco Unified Operations Manager and Service Monitor (CUOM-SM)