CallManager Boot Camp (CCMBOOT)

Who Should Attend

Engineers requiring IP Communications experience and understanding

Prerequisites

Delegates must have good working knowledge of Cisco IPT solutions or have attended the IPT Bootcamp for SE's (v2.0).

Course Objectives

After completing this course, the delegate will be able to:

Understand key differences, features and benefits within a CCM 5.0 solution
Understand local and remote voice routing through a CCM solution
Secure an IP Communications network for v 5.0
Manage IP Communications solutions with internal server tools
Understand the challenges associated with Network Migration (CCM and PABX)

Course Content

This advanced Boot Camp provides a detailed technical and working knowledge of Columbus architecture. By encompassing all the areas of the original IPT Boot camp for SE's in EMEA, this release focuses upon not only the direct migration from v4.x to 5.x but also uses detailed real-world scenario labs to understand design, troubleshooting, Dial-plans, CTI integration and SIP. This course builds a level of knowledge to encompass v.5.0 and key feature comparison of v.4.2 Call Manager. Additional focus is given to the integration with key Columbus components, including the latest versions of CME and CUE.

Furthermore, beyond the advanced dial-plans, partitions and search spaces, this course adds further in-depth knowledge to clustering, CCM and PABX migration, along with troubleshooting techniques (using cutting edge information and a "chalk & talk" delivery).

The structure of the course runs in conjunction with the delegates' ability to challenge themselves, as nearly 75% of the time is spent practically working to find solutions to design techniques or dynamic problems created by the instructor. This technique is proven to give full appreciation of both the theory, migration practices and the "real-world" challenges associated with the immense complexities of a Cisco Voice or IPT solution. This technique also ensures that the course is designed to facilitate the transgression of IP telephony knowledge to engineers with multiple backgrounds in voice, data or both. CCMBOOT looks at case-study challenges for designing, migrating and implementing a Call Manager solution. This will include functionality such as remote IPT gateways, SIP integration and basic XML editing, with "day-to-day" real world challenge exercises

The course outline is as follows:

Course Introduction
Establish an On-Cluster Call
Components of Cisco IP Communications (CUCM)
Cisco Call Manager Cluster and Deployment Options (4.1,4.2,5.0)
Set up Cisco Call Manager 5.0
Cisco Catalyst Switches, Cisco IP Phones
Add Phones and Other Endpoints
Add basic SIP endpoints
Add Extended SIP functionality (7941/7961)
Provision End-User functionality through PABX comparison
Cisco IP Telephony Users
Configuring Cisco Internal Directory services
Configuring External Directory Sources
Cisco Bulk Administration Tool
Establish an Off-Cluster Call
Telephony Class of Service
Configuring a Telephony Class of Service for Devices
Route Plan Basics and external integration with G/W
Building Basic Route Plans
Building Advanced Route Plans
Cisco Access Gateways
H323
MGCP
SIP
Configure Complex Route Plans
Configure Call Admission Control and Survivable Remote Site Telephony
Understand integration with CUE, CME and MCU services
Gatekeeper integration
Enable Features for Users, Media Resources, Configure Media Resources Softkey Template, Features, Device Associations, Unity Profiling
Configure Ancillary Call Manager Applications
Attendant Console
IP Softphone/IP communicator
VoIP integration with 3rd Party Products
ARC
NICE (VR)
Enable Video Calling and video integration
Basic Gatekeeper Requirements
IP VTA/IPVC
Understand the principles of IP Phone Security Including: -
Principles of IP Communications Security
Authentication and Encryption Fundamentals
Secure Administration - HTTPS
MS Windows IPSEC
Call Manager Hardening
Basic CCM and CUA troubleshooting: -
Internal Server Tools and Accounts
Database Services and Command-Line Tools
Cisco Call Manager Serviceability
Real-Time Monitoring Tool
Call Detail Records

Call Manager (CCM) Boot Camp, Cisco Call Manager Training Courses

Dates for UK : Almost Weekly
Locations : Every Major UK city

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CallManager Boot Camp (CCMBOOT)